Privacy Policy

Last modified: April 14, 2025

  • Introduction
  • Information We Collect
  • How We Use Your Information
  • Data Storage and Security
  • Data Sharing and Disclosure
  • Your Rights and Choices
  • Cookie Policy
  • Children's Privacy
  • International Data Transfers
  • Changes to This Policy
  • Contact Us
  • Compliance

Introduction

CloseChimp is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-channel outreach automation platform, website, and related services.

Please read this Privacy Policy carefully. By using CloseChimp, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact details
  • Business information
  • Login credentials
  • Billing information
  • Connected platform accounts (LinkedIn, Email, Twitter, etc.)
  • Communication preferences

Automatically Collected Information

When you use our Service, we automatically collect:

  • Usage data and analytics
  • Device information
  • IP addresses
  • Browser type and version
  • Time zone settings
  • Operating system
  • Platform usage patterns
  • Campaign performance metrics

Connected Platform Data

Through our Service, we may access:

  • Profile information from connected platforms
  • Contact lists and connections
  • Communication history
  • Campaign engagement metrics
  • Lead information and interaction data

How We Use Your Information

We use the collected information for:

Service Delivery

  • Providing and maintaining our Service
  • Processing your transactions
  • Managing your account
  • Executing outreach campaigns
  • Generating analytics and reports

Service Improvement

  • Analyzing usage patterns
  • Enhancing platform features
  • Optimizing user experience
  • Developing new functionalities
  • Technical troubleshooting

Communication

  • Sending service updates
  • Providing customer support
  • Delivering promotional content (with consent)
  • Responding to inquiries
  • Sending security alerts

Data Storage and Security

Storage Duration

  • Account information: Retained while account is active
  • Campaign data: Stored for analytical purposes
  • Usage logs: Kept for security and optimization
  • Billing information: Retained as required by law

Security Measures

We implement industry-standard security measures including:

  • Data encryption in transit and at rest
  • Secure server infrastructure
  • Regular security audits
  • Access control protocols
  • Monitoring systems

Data Sharing and Disclosure

Third-Party Service Providers

We may share data with:

  • Payment processors
  • Analytics providers
  • Cloud storage services
  • Customer support tools
  • Security services

Legal Requirements

We may disclose information:

    • To comply with laws
    • To respond to legal requests
    • To protect our rights
    • To prevent fraud
    • To ensure platform security

Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request data deletion
  • Opt-out of communications
  • Export your data
  • Restrict data processing

Cookie Policy

We use cookies and similar technologies to:

  • Maintain user sessions
  • Remember preferences
  • Analyze platform usage
  • Improve user experience
  • Track campaign performance

Children's Privacy

CloseChimp does not knowingly collect or solicit information from anyone under 18 years of age. If we learn that we have collected personal information from a minor, we will delete that information immediately.

International Data Transfers

We may transfer data internationally. When we do, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses
  • Data processing agreements
  • Compliance with local regulations
  • Security measures

Changes to This Policy

  • We may update this Privacy Policy periodically. We will notify you of any changes by:

    • Posting the new policy on our website
    • Sending an email notification
    • Displaying an in-app notice
    • Requiring re-acceptance if necessary

Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: support@closechimp.com
  • Address: GrowMeOrganic LLC, 30 N Gould ST STE R, Sheridan, WY 82801, United States

Compliance

CloseChimp complies with:

  • GDPR
  • CCPA (where applicable)
  • CAN-SPAM Act
  • Other relevant data protection laws