CloseChimp Anti-Spam Policy
Effective Date: April 19, 2026
CloseChimp has a zero-tolerance policy towards Spam. We believe that any electronic communication and other solicitation must be legitimate and expected by its recipients. For that reason, CloseChimp expects the Client to follow a few basic but mandatory rules when using the Platform and Services. The Client must read this Anti-Spam Policy (the “Policy”) before creating an account and starting to use the Services. This Policy is an integral part of the CloseChimp Terms and Conditions (the “Terms”) and Privacy Policy and is incorporated thereto by reference. In the event of non-compliance with the Policy, we may immediately suspend or restrict the Client’s account to prevent any damage to third parties, CloseChimp’s reputation, or the global efficiency of the Services, in accordance with the suspension process described in the Terms.
1. Legal compliance
Notwithstanding this Policy, the Client shall fulfill its obligations under generally applicable laws, including:
- The CAN-SPAM Act of 2003 (Controlling the Assault of Non-Solicited Pornography and Marketing Act);
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR);
- The Directive on Electronic Commerce (2000/31/EC) of the European Parliament and Council of 8 June 2000;
- The Directive on Privacy and Electronic Communications (2002/58/EC) of the European Parliament and Council of 12 July 2002.
The communication and the Content shall be clear, acceptable, and disclose:
- Who the Client is;
- The reason (real intention) of the communication event;
- The reason for contacting the specific recipient; and
- That it is okay not to communicate back if the recipient is not interested in the communication or the Client’s business.
If the recipient ignores the communication, notifies the Client that they are not interested, or demands that the Client not communicate with the recipient anymore, the Client is prohibited from ordering, initiating, or conducting contact with that recipient again.
2. Client's content; definition of spam
The Client’s Content shall not include any prohibited information, be used against the rules outlined herein, or be ordered to distribute (or be distributed) as Spam by the Client.
Spam is any kind of unwanted, unrequested, or unsolicited digital communication sent out in bulk without the recipients’ permission. A communication may also be identified as Spam if:
- The recipient’s personal identity, scope of communication, or context is irrelevant because the communication is equally applicable to many other potential recipients;
- The communication is sent to recipients against their will;
- The communication includes Content with prohibited materials; or
- The transmission and reception of the communication to the recipient gives a disproportionate benefit to the Client who is the sender.
3. Prohibited content
Neither the Client’s Content nor the communication shall include, without limitation:
- Anything that interferes with or disrupts the Website, Platform, or their operation due to uploading or transmission;
- Anything that states any type of connection with CloseChimp;
- Statements or material that defames, harasses, abuses, stalks, threatens, intimidates, or in any way violates the rights of others;
- Unauthorized copyrighted materials or any other material that infringes the intellectual property rights, trade secrets, or privacy of others;
- Statements or material that violates other contractual or fiduciary rights, duties, or agreements;
- Statements or material that is bigoted, hateful, or racially offensive;
- Statements or material that encourages criminal conduct or that would give rise to civil liability or otherwise violates any law or regulation in any jurisdiction;
- Statements or material that constitutes anti-competitive collaboration or antitrust violations;
- Statements or material containing vulgar, obscene, profane, or otherwise objectionable language or images that typically would not be considered socially or professionally responsible or appropriate in person;
- Obscenity, pornography, sexually explicit, political material, statements or material relating to gambling, betting, etc.;
- Statements or material that harms minors;
- Statements or material that impersonates any other person or entity, whether actual or fictitious, including employees and representatives of CloseChimp or its affiliates;
- Statements or material that misrepresents the Client’s affiliation with any entity, CloseChimp, or its affiliates;
- Anything that violates the privacy or publicity rights of any other person, including posting any personal information;
- Chain letters or pyramid schemes;
- Statements or materials that are deceptive or misleading;
- Statements or material that constitutes junk mail, spam, or unauthorized advertising or promotional materials;
- Files that contain malicious code, viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer, network, the Website, or Platform;
- Any external links;
- Any fraudulent information, fake news, phishing simulations, etc.;
- Statements or material that do not comply with laws applicable to the Client, CloseChimp, or the recipients, or with international laws;
- Statements or material that do not comply with ad policies or other legal documents of the social media platforms where the communication is initiated.
In addition, communications related to the following industries are strictly prohibited (without limitation):
- Exchange of currencies and any financial services;
- Pornography or e-commerce related to adult goods and services for adults only;
- Any political activity;
- Initial Coin Offerings (ICO);
- Forex trading and related activity;
- Debt collection;
- Any religion and related activity;
- Healthcare and nutrition;
- Drugs, alcohol, and tobacco;
- Cryptocurrencies;
- Dating services;
- Gambling, casino, and other money games;
- Clairvoyance, fortune telling, and astrology.
4. Reporting spam
If you suspect that you have received an unsolicited electronic communication from a CloseChimp Client, please let us know by sending an email to support@closechimp.com that contains the following information:
- Full details of the sender name displayed in the electronic communication;
- Links to the sender’s social media accounts (if applicable);
- The exact date and time of the unsolicited communication, and the number of Spam events (received unsolicited communications);
- The text or description of the unsolicited communication.
If the provided data is enough to trace the offender among our Clients, we will immediately investigate the issue, take relevant steps to prevent Spam distribution, or suspend the offender’s account on the Platform, so they will have no opportunity to breach the Policy and your privacy again.
5. Contact us
Questions about this Policy? Contact us at support@closechimp.com.
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